FAQ

 

AVAILABILITY OF PRODUCTS:

Nachuraru Pte Ltd operates as an E-Commerce website and a physical retail showroom @ Oxley Bizhub. Discrepancies may occur between our stock displayed on the website and physical stock at our retail showroom. We aim to keep our inventory as updated as possible for the ease of purchase for all our customers. Nonetheless, in the event that an item you ordered is out of stock and it is in the order, we will send an email to notify you and refund the payment made for that item.

For overseas customers, kindly email info@nachuraru.com.sg for more details.

WHAT CERTIFICATIONS DO NACHURARU HAVE?

Our products are certified by various certification organizations for different products. For more information on products and their certification organizations, please click email us at info@nachuraru.com.sg for more details.


WHY THE CHOICE OF ORGANIC COTTON AND NOT OTHER MATERIALS LIKE BAMBOO?

Organic Cotton

Bamboo Fibre

No synthetic fertilizers, harmful pesticides or other dangerous chemicals used

No pesticides and fungicides used

Environmental friendly as no harmful chemicals are being used and cotton is a renewable resource

Environmental friendly as bamboo is a renewable resource.

No chemical processing results in high quality fibres that are softer and stronger

Majority of bamboo products that are in the market, uses strong chemicals in the process of manufacturing into fabric

Durable for many years with proper care, without exposing it to harsh chemical dyes or detergents

Does not wrinkle. Hygienic as it is resistant to odour and bacteria even after multiple wash. Shrinks faster than cotton

Comfort through nature, a feeling knowing that you are wearing something harmless to the skin while no harm was done to the environment

Extremely soft, absorbent, breathable and of high quality making it high in demand. Bamboo accepts dyes nicely

SIZING:

Our apparels come in limited quantity per size for each design. We have a size chart tab at the bottom of the website for your easy reference. For accurate measurement, you may want to visit us at our retail showroom and we will gladly assist you to the best of our abilities.

HAMPER/GIFT WRAP:

Our sincerest apologies as we are still working with our vendors on collaboration of product packages. We seek your kind understanding and we will work on bringing the best gift hamper packages at the best prices.

PRICING

All prices shown are in Singapore Dollars (SGD). We reserve the right to change our prices, offer discounts or carry out campaigns & promotions without notice.

IS NACHURARU FREE TO JOIN? ANY SUBSCRIPTION FEES OR GIMMICKS?

Yes, join our mailing list and receive regular updates on promotions, discount codes and events organized especially for our loyal customers.

CAN ANYONE JOIN NACHURARU MAILING LIST OR ONLY PARENTS?

We welcome everyone to be on our mailing list including parents-to-be, parents, grandparents, shoppers buying for their friends’ children and interested investors, vendors or organizers of events!

IS JOINING MAILING LIST THE SAME AS BEING MEMBERS OF NACHURARU?

Customers who join the mailing list is purely for receiving regular updates on new products, promotions, discount codes and events organized only. Spending a minimum of $200 for each customer will entitle them to becoming members of Nachuraru free for 1 year to enjoy the benefits offered.

IF I SIGN UP FOR YOUR MAILING LIST WILL YOU SHARE MY DETAILS WITH ANYONE?

Your details are strictly kept with Nachuraru Pte Ltd for newsletters, events organized, new products and promotion updates. 

HOW DO I REMOVE MYSELF FROM MAILING LIST?

Please click HERE and select Unsubscribe. 

PAYMENT

All major credit cards made through PayPal (Visa, Mastercard, American Express) are accepted. PayPal provides a secure platform for transactions online and users need not be a registered PayPal account holder to perform transactions which eases the order process. PayPal transactions will be directed back to the website once payment has been received successfully.

Internet Banking/ATM Fund Transfer option is also available. Upon checkout of cart, choose the Internet Banking/ATM Fund Transfer option; we will receive your order but it will not be processed until we received your updated information on transaction reference number via email or contact us (Please include your order number for our reference). Payment to be made within 48 hours to prevent cancellation of order submitted. We will inform you once we have received the payment and will proceed to dispatch your order.

Corporate Bank Transfer details:

UOB Current A/C: 356-305-255-2

For any enquiries, please email us at info@nachuraru.com.sg and we will get back to you as soon as possible.