FAQ

How do I contact you?

You may contact us via email: info@nachuraru.com.sg or office line at +65 8808 0029.

Availability of products

Nachuraru Pte Ltd operates as an E-Commerce website and a physical retail showroom @ Oxley Bizhub. Discrepancies may occur between our stock displayed on the website and physical stock at our retail showroom. We aim to keep our inventory as updated as possible for the ease of purchase for all our customers. Nonetheless, in the event that an item you ordered is out of stock and it is in the order, we will send an email to notify you and refund the payment made for that item.

For overseas customers, kindly email info@nachuraru.com.sg for more details.

Why choose Organic & Premium Cotton?

Organic Cotton Bamboo Fibre
No synthetic fertilizers, harmful pesticides or other dangerous chemicals used No pesticides and fungicides used
Environmental friendly as no harmful chemicals are being used and cotton is a renewable resource Environmental friendly as bamboo is a renewable resource.
No chemical processing results in high quality fibres that are softer and stronger Majority of bamboo products that are in the market, uses strong chemicals in the process of manufacturing into fabric
Durable for many years with proper care, without exposing it to harsh chemical dyes or detergents Does not wrinkle. Hygienic as it is resistant to odour and bacteria even after multiple wash. Shrinks faster than cotton
Comfort through nature, a feeling knowing that you are wearing something harmless to the skin while no harm was done to the environment Extremely soft, absorbent, breathable and of high quality making it high in demand. Bamboo accepts dyes nicely

Sizing

Our apparels come in limited quantity per size for each design. We have a size chart tab at the bottom of the website for your easy reference. For accurate measurement, you may want to visit us at our retail showroom and we will gladly assist you to the best of our abilities.

Pricing

All prices shown are in Singapore Dollars (SGD). We reserve the right to change our prices, offer discounts or carry out campaigns & promotions without notice.

Is Nachuraru free to join? Any subscription fees or gimmicks?

Yes, join our mailing list and receive updates on promotions, discount codes and events organized especially for our loyal customers. Absolutely NO gimmicks!

Is joining mailing list the same as being members of Nachuraru?

Customers who join the mailing list is purely for receiving regular updates on new products, promotions, discount codes and events organized only. Spending a minimum of $200 for each customer will entitle them to becoming members of Nachuraru free for 1 year to enjoy the benefits offered.

If I sign up for your mailing list will you share my details with anyone?

Your details are strictly kept with Nachuraru Pte Ltd for newsletters, events organized, new products and promotion updates.

How do I remove myself from mailing list?

Please click HERE and select Unsubscribe.

What are your payment modes?

We accept PayNow, PayLah!, credit/debit card via STRIPE and Bank Transfer. Upon checkout of cart, choose the PayNow/PayLah! option; we will receive your order but it will not be processed until we received your payment. Payment to be made within 48 hours to prevent cancellation of order submitted. We will inform you once we have received the payment and will proceed to dispatch your order.

Corporate Bank Transfer details:

UOB Current A/C: 356-305-255-2

For any enquiries, please email us at info@nachuraru.com.sg and we will get back to you as soon as possible.

What does OEKO-TEX® Standard 100 certified mean?

The OEKO-TEX® label is the most comprehensive label used globally to certify that the textile used in children garments is healthy and free from harmful substances. Most organic cotton products are made of fabrics that are OEKO-TEX® Standard 100 certified. Ours too.

Do you do custom gift hampers/boxes?

At Nachuraru, we curate newborn/ birthday gift hampers based on your budget. You may be charged for extra costs such as a bigger box or delivery. You may indicate your preferred gender/size/colour/item or let us know if it will be completely up to us to curate the gift. We will require 3 working days for a customised gift delivered to the doorstep. For more details, please contact us.

Are your products safe?

All Nachuraru’s organic cotton clothing and toys are GOTS (Global Organic Textile Standard) and OEKO-TEX certified. The GOTS is an internationally recognised organic textile standard that limited the use of toxic bleaches, dyes and other chemical inputs during the production process of textiles. Hence, we are definitely safe!

How long does it take to deliver my order?

Orders within Asia with free delivery should be delivered within 5-7 working days. Please note that delivery times may be extended during certain peak holiday seasons (eg. Christmas, Chinese New Year etc) in the year.

What if I want to receive my orders earlier?

If your order is urgent, you may contact us at +65 8808 0029 OR email us at info@nachuraru.com.sg and we will get back to you as soon as possible.

What if the item that I want to buy is sold out?

If you have paid for the item and it is sold out, you may change to another item of the same value or higher. Unfortunately, we do not do refunds.

Can I exchange or return items purchased on the website?

Yes, please refer to our Returns and Exchanges Policy.

Can I choose to self-collect at your office?

We provide free delivery for orders above SGD100.00. If you would still like to collect your items in person, you may contact us at info@nachuraru.com.sg or +65 8808 2929. Items below SGD100.00 will be charged at a flat rate of SGD8.00.

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